Terms and Conditions
§ 1 Scope, contractual partner, customers
(1) These General Terms and Conditions ("Terms") apply to all orders placed via our online shop www.hansehandel.com in the version valid at the time of the order.
(2) Your contractual partner is AAAgiler GmbH, Heinrich-Hertz-Str. 6, 64295 Darmstadt, Germany, registered in the commercial register of the Local Court of Darmstadt under HRB 98505, represented by its managing director Martin Thöle.
(3) Our offer is aimed exclusively at businesses, companies and public authorities, i.e. entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law (hereinafter "Customer"). We do not conclude contracts with consumers within the meaning of Section 13 BGB.
(4) By submitting an order, the Customer confirms that it is acting in the exercise of its commercial or independent professional activity or as a public authority or public institution. We are entitled to request suitable evidence before concluding the contract (e.g. trade licence, extract from the commercial register or VAT identification number) and to reject orders if there are doubts as to the Customer's business status.
(5) Deviating, conflicting or supplementary general terms and conditions of the Customer shall not become part of the contract unless we expressly agree to their validity in text form.
§ 2 Conclusion of the contract
(1) The presentation of goods in our online shop does not constitute a legally binding offer but a non-binding invitation to place an order.
(2) By clicking the "Order with obligation to pay" button, the Customer submits a binding offer to conclude a purchase contract.
(3) After receipt of the order, we send the Customer an automatic acknowledgement of receipt by e-mail. This acknowledgement merely documents the receipt of the order and does not constitute acceptance of the offer.
(4) The contract is concluded as soon as we accept the order by a separate order confirmation in text form or dispatch the goods. If the order is not accepted within five working days of its receipt, the offer is deemed rejected and the Customer is no longer bound by it. Any payments already made will be refunded without delay.
(5) The order process comprises the following steps:
- Selecting the desired goods and adding them to the shopping cart
- Opening the shopping cart and checking the selected items
- Logging in to the customer account or ordering as a guest
- Entering the billing and delivery address including company name and selecting the payment method
- Display of the order summary with all costs including shipping costs
- Checking and, if necessary, correcting the data entered using the edit function in the order process
- Confirming the Terms and the business status and submitting the binding order by clicking the "Order with obligation to pay" button
§ 3 Contract languages and storage of the contract text
(1) Contracts can be concluded in German, English, Danish, Finnish, Norwegian and Swedish. The language in which the Customer has completed the order process is decisive.
(2) We store the contract text and send the Customer the order data and these Terms by e-mail. If the Customer has created a customer account, previous orders can be viewed under "My account".
§ 4 Prices, VAT, small-quantity surcharge
(1) All prices in our online shop are net prices plus statutory VAT and plus shipping costs in accordance with § 5.
(2) For deliveries to another member state of the European Union, invoicing is made without German VAT, provided that the Customer provides us with a valid VAT identification number before the contract is concluded and the requirements for an intra-Community supply are met. In this case, the tax liability is transferred to the Customer (reverse charge procedure).
(3) Deliveries to countries outside the European Union are invoiced as tax-exempt export deliveries without German VAT. § 8 applies in addition.
(4) For deliveries outside Germany with a goods value of less than EUR 100.00 (net), we charge a small-quantity surcharge of EUR 15.00 (net). If an order for delivery within Germany contains ERGOMAT products and the goods value is less than EUR 100.00 (net), the shipping costs increase by a manufacturer's service charge of EUR 20.00 (net). Surcharges are included in the shipping costs and are shown in the order summary before the order is submitted. Details can be found on our "Shipping and Payment" page.
§ 5 Shipping costs
(1) Shipping costs are charged in addition to the stated prices of the goods. The amount depends on the country of delivery and the value of the order and is listed on our "Shipping and Payment" page.
(2) The shipping costs actually incurred for the order are shown separately in the order summary before the order is submitted.
§ 6 Terms of payment
(1) The following payment methods are available: PayPal, credit card, prepayment by bank transfer and purchase on account. The payment methods offered in each individual case are shown in the order process.
(2) For payment by PayPal or credit card, the purchase price including shipping costs is due for payment upon completion of the order process. Payment is processed by the respective payment service provider; its terms of use apply in addition.
(3) Prepayment: For prepayment, the Customer transfers the invoice amount to the account stated in the order confirmation, quoting the order number. We reserve the ordered goods for 20 calendar days from conclusion of the contract. If the amount is not received within this period, we are entitled to withdraw from the contract.
(4) Purchase on account: The invoice amount is due for payment without deduction within 14 calendar days of the invoice date.
(5) Purchase on account is only available for deliveries within Germany. It also requires that a credit check does not produce a negative result. We reserve the right not to offer this payment method in individual cases. Details of the credit check can be found in our privacy policy.
(6) Default of payment: If the Customer is in default of payment, we are entitled to charge default interest of nine percentage points above the respective base interest rate as well as a flat fee of EUR 40.00 in accordance with Section 288 (5) BGB. The right to claim further damages for default remains unaffected.
§ 7 Delivery, delivery countries, delivery time
(1) We deliver to Germany, Denmark, Finland, Norway and Sweden. Deliveries to Austria and Switzerland are possible on request. Delivery to parcel stations or post office boxes is not possible.
(2) Unless otherwise stated in the product description, the delivery time is 14 working days for deliveries within Germany and 21 working days for deliveries to the other delivery countries.
(3) For payment by prepayment, the delivery period begins on the day after the payment order is issued to the Customer's bank; for all other payment methods, it begins on the day after conclusion of the contract.
(4) If the end of the delivery period falls on a Saturday, Sunday or a public holiday recognised at the place of delivery, the period ends on the next working day.
(5) Partial deliveries are permitted insofar as they are reasonable for the Customer. Partial deliveries do not incur any additional shipping costs for the Customer.
§ 8 Customs duties and import charges for deliveries outside the EU
(1) For deliveries to countries outside the European Union – in particular to Norway – customs duties, import VAT and other charges as well as handling fees of the transport company or the customs authorities may be incurred in addition to the purchase price.
(2) These costs are not included in the purchase price or the shipping costs, are charged directly to the Customer by the competent authorities or the transport company and are to be borne by the Customer.
(3) The amount of these charges is governed by the regulations of the respective importing country and is beyond our control.
§ 9 Transfer of risk
The risk of accidental loss and accidental deterioration of the goods passes to the Customer upon handover of the goods to the forwarding agent, the carrier or any other person designated to carry out the shipment.
§ 10 Retention of title
(1) We retain title to the goods delivered until all claims arising from the ongoing business relationship have been settled in full.
(2) The Customer is entitled to resell the goods subject to retention of title in the ordinary course of business; the Customer hereby assigns to us all claims arising from the resale in the amount of the invoice. We accept this assignment. The Customer remains authorised to collect the claim.
§ 11 No right of withdrawal, returns
(1) As we conclude contracts exclusively with entrepreneurs, legal entities under public law and special funds under public law, there is no statutory right of withdrawal.
(2) Returns of goods free of defects are only possible by prior agreement in text form.
§ 12 Liability for defects
(1) The statutory provisions on liability for defects apply unless otherwise stipulated below.
(2) The limitation period for claims for defects in newly manufactured goods is one year from delivery. This does not affect claims for damages resulting from injury to life, body or health, claims due to intentional or grossly negligent breach of duty, claims in the event of fraudulent concealment of a defect, claims under the Product Liability Act and recourse claims under Sections 445a and 445b BGB; in these cases, the statutory limitation periods apply.
(3) Information in product descriptions does not constitute a guarantee of quality unless such a guarantee has been expressly agreed in text form.
§ 13 Duty to inspect and give notice of defects
(1) The Customer must inspect the delivered goods immediately after delivery and notify us of any recognisable defects in text form without delay, but no later than seven calendar days after delivery (Section 377 of the German Commercial Code, HGB).
(2) If a defect that was not recognisable during the inspection becomes apparent later, notice must be given immediately after its discovery.
(3) If the Customer fails to give timely notice, the goods are deemed approved with regard to the defect concerned.
§ 14 Liability
(1) We are liable without limitation for damages resulting from injury to life, body or health, for damages resulting from intentional or grossly negligent breach of duty, in the event of fraudulent concealment of a defect, within the scope of a guarantee assumed and in accordance with the provisions of the Product Liability Act.
(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for the contract at the time the contract was concluded. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the Customer may regularly rely.
(3) Otherwise, our liability is excluded.
§ 15 Set-off and right of retention
The Customer may only set off counterclaims that are undisputed or have been legally established. The Customer is only entitled to a right of retention insofar as it is based on the same contractual relationship.
§ 16 Customer service
Our customer service is available on working days from 9:00 a.m. to 5:30 p.m. (CET):
Phone: +49 (0) 6151 7877 805
E-mail: info@hansehandel.com
§ 17 Applicable law, place of jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is Darmstadt. We are also entitled to bring an action at the Customer's general place of jurisdiction.
(3) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
AAAgiler GmbH
Martin Thöle (Managing Director)
Heinrich-Hertz-Str. 6
64295 Darmstadt
Germany
Phone: +49 (0) 6151 7877 805
info@hansehandel.com
Commercial register: Local Court of Darmstadt, HRB 98505
Last updated: 9 October 2026