§ 1 Scope, contracting party, definitions
(1) These General Terms and Conditions ("GTC") apply to all orders placed via our online shop www.hansehandel.com in the version valid at the time of the order.
(2) Your contracting party is AAAgiler GmbH, Heinrich-Hertz-Str. 6, 64295 Darmstadt, Germany, registered in the commercial register of the Darmstadt Local Court under HRB 98505, represented by its Managing Director Martin Thöle.
(3) Our offering is directed primarily at entrepreneurs but is also open to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the legal transaction, acts in the exercise of their trade, business or profession (Section 14 BGB).
(4) Individual provisions of these GTC apply expressly only to consumers or only to entrepreneurs. This is indicated in the relevant provision.
(5) Deviating, conflicting or supplementary general terms and conditions of the customer do not become part of the contract unless we expressly agree to their application in text form.
§ 2 Conclusion of the contract
(1) The presentation of goods in our online shop does not constitute a legally binding offer but a non-binding invitation to place an order.
(2) By clicking the "order with obligation to pay" button, you submit a binding offer to conclude a purchase contract.
(3) After we receive your order, we will send you an automatic acknowledgement of receipt by e-mail. This acknowledgement merely documents that your order has reached us and does not constitute acceptance of your offer.
(4) The contract is concluded once we accept your order by way of a separate order confirmation in text form or dispatch the goods to you. If no acceptance takes place within five working days of receipt of your order, your offer is deemed rejected; in that case you are no longer bound by your offer. Any payments already made will be refunded without undue delay.
(5) Orders are placed in the following steps:
- selecting the desired goods and adding them to the shopping cart
- opening the shopping cart and reviewing the selected items
- logging into your customer account or ordering as a guest
- entering the billing and delivery address and selecting the payment method
- display of the order summary including all costs and shipping charges
- reviewing and, where necessary, correcting the data entered using the edit function in the ordering process
- binding submission of the order by clicking the "order with obligation to pay" button
§ 3 Contract languages and storage of the contract text
(1) The contract may be concluded in German, English, Danish, Finnish, Norwegian and Swedish. The language in which you completed the ordering process is the language of the contract.
(2) We store the contract text and send you the order details together with these GTC by e-mail. If you have created a customer account, you can view your previous orders under "My account".
§ 4 Prices, VAT, minimum order value
(1) All prices stated are final prices and include statutory value added tax. Shipping costs as set out in § 5 and, where applicable, the small quantity surcharge under paragraph 4 are added.
(2) Applies only to entrepreneurs within the EU: For deliveries to another Member State of the European Union, invoicing is carried out without German value added tax, provided you notify us of a valid VAT identification number prior to conclusion of the contract and the conditions for an intra-Community supply are met. In this case the tax liability passes to you (reverse charge procedure). You are obliged to declare the goods for tax purposes correctly in your country.
(3) For deliveries to countries outside the European Union, invoicing is carried out as a tax-exempt export supply without German value added tax. § 8 applies in addition.
(4) The minimum order value is EUR 100.00. Orders below this value are possible; in that case we charge a small quantity surcharge of EUR 15.00. The surcharge is shown separately in the order summary before you submit your order.
§ 5 Shipping costs
(1) Shipping costs are charged in addition to the stated prices for the goods. The amount depends on the country of delivery and the weight of the consignment.
(2) The shipping costs applicable to your specific order are shown separately in the order summary before you submit your order.
§ 6 Payment terms
(1) The following payment methods are available: PayPal, credit card, payment in advance by bank transfer and purchase on account. Which payment methods are offered to you in an individual case is shown during the ordering process.
(2) When paying by PayPal or credit card, the purchase price including shipping costs and, where applicable, the small quantity surcharge falls due on completion of the ordering process. Payment is processed by the respective payment service provider; their terms of use apply in addition.
(3) Payment in advance: If you pay in advance, please transfer the invoice amount to the account stated in the order confirmation, quoting your order number as the payment reference. We reserve the goods ordered for 20 calendar days from conclusion of the contract. If the amount does not reach us within this period, we are entitled to withdraw from the contract.
(4) Purchase on account: Where goods are purchased on account, the invoice amount is due for payment without deduction within 14 calendar days of the invoice date.
(5) Purchase on account is available only for deliveries within Germany. It further requires that a credit assessment does not produce a negative result. We reserve the right not to offer this payment method in individual cases. Further information on the credit assessment and on your rights can be found in our privacy policy.
(6) Late payment: If you default on payment, we are entitled to charge default interest. This amounts to five percentage points above the applicable base rate for consumers and nine percentage points above the base rate for entrepreneurs. In relation to entrepreneurs we may additionally claim a flat fee of EUR 40.00 pursuant to Section 288(5) BGB. The right to claim further damages caused by the delay remains unaffected.
(7) Information on the processing of your data in connection with payment can be found in our privacy policy.
§ 7 Delivery, delivery countries, delivery time
(1) We deliver to Germany, Denmark, Finland, Norway and Sweden. Delivery to parcel lockers or post office boxes is not possible.
(2) Unless stated otherwise in the product description, the delivery time is 14 working days for deliveries within Germany and 21 working days for deliveries to the other delivery countries.
(3) The delivery period begins on the day after you instruct your bank to make the transfer where payment is made in advance, and on the day after conclusion of the contract for all other payment methods.
(4) If the end of the delivery period falls on a Saturday, Sunday or a public holiday recognised at the place of delivery, the period ends on the next working day.
(5) Partial deliveries are permitted provided this is reasonable for you. Partial deliveries do not give rise to any additional shipping costs for you.
§ 8 Customs duties and import charges for deliveries outside the EU
(1) For deliveries to countries outside the European Union – in particular to Norway – customs duties, import VAT and other charges as well as handling fees levied by the transport company or the customs authorities may be incurred in addition to the purchase price.
(2) These costs are not included in the purchase price or in the shipping costs and are charged to you directly by the competent authorities or by the transport company. They are to be borne by the customer.
(3) The amount of these charges is governed by the provisions of the respective country of import and lies outside our sphere of influence. We recommend that you obtain information from the competent customs authorities in your country about the costs to be expected before placing your order.
§ 9 Passing of risk
(1) In relation to consumers, the risk of accidental loss and accidental deterioration of the goods sold passes only upon handover of the goods to the consumer.
(2) In relation to entrepreneurs, the risk passes upon handover of the goods to the forwarding agent, the carrier or any other person designated to carry out the shipment.
§ 10 Retention of title
(1) We retain title to the goods delivered until the purchase price has been paid in full.
(2) Applies only to entrepreneurs: We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. The entrepreneur is entitled to resell the goods subject to retention of title in the ordinary course of business; the entrepreneur hereby assigns to us all claims arising from such resale in the amount of the invoice value. We accept this assignment. The entrepreneur remains authorised to collect the claim.
§ 11 Right of withdrawal
Consumers have a statutory right of withdrawal. Details can be found in our withdrawal policy. Entrepreneurs have no right of withdrawal.
§ 12 Liability for defects
(1) In relation to consumers, the statutory provisions on liability for defects apply. The limitation period for claims based on defects is two years from delivery of the goods.
(2) In relation to entrepreneurs, the limitation period for claims based on defects in newly manufactured goods is one year from delivery. This does not affect claims for damages arising from injury to life, body or health, claims based on intentional or grossly negligent breaches of duty, claims based on fraudulent concealment of a defect or claims under the German Product Liability Act; the statutory limitation periods apply in these cases.
(3) Statements in product descriptions do not constitute a guarantee of quality unless such a guarantee has been expressly agreed in text form.
§ 13 Duty to examine and give notice of defects (entrepreneurs only)
(1) The entrepreneur must examine the goods delivered without undue delay after delivery and give notice of any apparent defects in text form without undue delay, but no later than within seven calendar days of delivery (Section 377 of the German Commercial Code, HGB).
(2) If a defect that was not apparent on examination becomes evident at a later point, notice must be given without undue delay after its discovery.
(3) If the entrepreneur fails to give notice in good time, the goods are deemed approved with regard to the defect in question.
§ 14 Liability
(1) We are liable without limitation for damages arising from injury to life, body or health, for damages resulting from intentional or grossly negligent breaches of duty, in cases of fraudulent concealment of a defect, within the scope of a guarantee assumed by us and under the provisions of the German Product Liability Act.
(2) In the event of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely.
(3) Any further liability on our part is excluded.
§ 15 Set-off and right of retention (entrepreneurs only)
The entrepreneur may only set off counterclaims that are undisputed or have been established with final legal effect. The entrepreneur has a right of retention only to the extent that it is based on the same contractual relationship.
§ 16 Customer service
Our customer service is available on working days from 9:00 to 17:30:
Phone: +49 (0) 6151 7877 805
E-mail: info@hansehandel.com
§ 17 Choice of law, place of jurisdiction, consumer dispute resolution
(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
(2) In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence (Article 6(2) of the Rome I Regulation).
(3) In relation to entrepreneurs, legal persons under public law and special funds under public law only, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is Darmstadt. We are additionally entitled to bring proceedings at the customer's general place of jurisdiction.
(4) For consumers, the statutory places of jurisdiction apply.
(5) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
AAAgiler GmbH
Martin Thöle (Managing Director)
Heinrich-Hertz-Str. 6
64295 Darmstadt
Germany
Phone: +49 (0) 6151 7877 805
info@hansehandel.com
Commercial register: Darmstadt Local Court, HRB 98505
Last updated: 10 August 2026