Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (AAAgiler GmbH, Heinrich-Hertz-Str. 6, 64295 Darmstadt, Germany, info@hansehandel.com, phone: +49 (0) 6151 7877 805) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

For returns from Germany, we bear the direct cost of returning the goods. For returns from all other delivery countries, you bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the following contracts:

• contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal requirements of the consumer;
• contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery;
• contracts for the supply of goods which, after delivery and according to their nature, have been inseparably mixed with other items.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back to us.)

To: AAAgiler GmbH, Heinrich-Hertz-Str. 6, 64295 Darmstadt, Germany
E-mail: info@hansehandel.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

• Ordered on (*) / received on (*): _______________
• Name of consumer(s): _______________
• Address of consumer(s): _______________
• Signature of consumer(s) (only if this form is notified on paper): _______________
• Date: _______________

(*) Delete as appropriate.

Handling returns from Germany

For returns from Germany we provide you with a free return label and send you a corresponding link. You can hand in the return shipment at a parcel shop of the relevant provider in Germany.